PLEASE NOTE: Western Union states “The card and future money transfers to the card can only be sent or loaded to cards with addresses in the U.S. except Arizona, PO Boxes and U.S. territories.”
For this program to work, you MUST get a Western Union prepaid Mastercard. You can order the card HERE. We chose this card for a few reasons…
NOTE: When ordering the card on the Western Union website MAKE SURE TO UPGRADE TO THE MASTERCARD. The default registration on the website is a simple Western Union rewards card. They will walk you through the upgrade.
-Western Union is a trusted name in travel worldwide.
-There are no set up fees, and more importantly, no monthly maintnence fees that most other cards charge.
-Most importantly, the Western Union card is the only card we know of that lets you receive the assistance money in MINUTES, rather than a 24-48hr process time of other bank cards.
Here is the process to receive assistance when your flight cancels…
-When your WU Mastercard arrives in the mail, go IMMEDIATELY to your profile page and enter the 16-digit card number in the “WU Card #” area. Without that number, we CANNOT distribute funds promptly if you find yourself stranded.
-MAKE SURE TO ACTIVATE YOUR CARD WHEN IT ARRIVES!
Here is the process to receive assistance when your flight cancels…
-Immediately after the airline tells you that your flight has canceled, and you are now stranded…call 800-283-0008. This number is used ONLY if your flight has canceled. The agents are busy monitoring flights and helping others in need. All general questions should be sent via the form located at the “Contact” tab.
-The agent will collect your name and phone number. Be sure to also tell them that your flight has canceled and give them the flight number.
-Give us approx 20-30min to verify that your flight has canceled, verify that you were actually on that flight, that your itinerary shows you on that flight and that you did not submit your itinerary within 10 days of departure.
-We will then contact Western Union, distriubute funds and receive an MTCN number from them. NOTE: Western Union charges a fee for Money in Minutes transfers. You will receive the remainder of the balance (deducted from $200) on your card. Please see the Western Union website for charges and fees.
-We will add the MTCN number to your personal profile at AirlinePassengerAssociation.com, where you can retrieve it (you will see an area on your profile page marked MTCN #)
-Call Western Union at 866-953-6436 (the number is on the BACK of your card in the upper right hand corner, NOT the 888 number in the middle of the card. That number is for using your debit card as a calling card ) with the MTCN number, listen to the options (choose #4) and they will apply the funds to your card within minutes.